Refund Policy

1. Subscription Refunds

All subscription payments are processed through Waffo Pancake, our PCI-DSS compliant payment processor. Due to the immediate delivery nature of our digital service, subscription fees are generally non-refundable, with the following exceptions:

• 7-Day Guarantee for New Subscribers: First-time subscribers may request a full refund within 7 days of their first charge, provided usage does not exceed 10% of the plan quota.
• Duplicate Charges: Full refund for charges resulting from billing errors.
• Verified Service Outage: If service is unavailable for more than 72 consecutive hours due to our fault, a prorated refund or service credit will be provided.
• Legal Rights: If applicable law grants cancellation or refund rights (such as the EU 14-day cooling-off period), these rights are preserved.

2. How to Request a Refund

To request a refund, contact us at refunds@pdfchat.tech with your account email and transaction ID. We will respond within 2 business days and process eligible refunds within 5-10 business days.

3. Chargebacks

If you believe a charge is erroneous, please contact us at billing@pdfchat.tech before disputing the charge with your bank or payment provider. We commit to resolving confirmed billing errors within 5 business days. Disputing a charge with your bank before contacting us may result in temporary suspension of your subscription pending resolution.

4. Non-Refundable Items

• Used subscription periods (after 7 days for first-time subscribers)
• Annual subscription fees after 30 days from first purchase
• Accounts terminated due to violation of our Terms of Service